Toll Free Order Hotline: 800-537-4271 option 4

AFMvideos.com strives to offer our users the very best customer service on the planet and the tools you need to succeed.  We're committed to providing top quality support to all our subscribers and future members. The best way to reach us is  suggested below.

PLACING AN ORDER:

Q: Do you take purchase orders?
A: Yes, by mail or fax. The purchase order should include billing and shipping information, accounts payable fax number, phone number, e-mail address, purchase order number, item numbers, and an authorized signature. Please fax to 1-561-627-3447.

Q: Do you take checks by phone?
A: We accept checks by mail only.

Q: What should I include in my mail to you?
A: Please include the following: Name, Street Address, City & State or Country & Postal Code, Phone Number, email address, item number(s), title, and quantity of each item you are ordering.

Q: What are the shipping options?
A: USPS Free Shipping for US address's only. We also offer UPS: Ground, Next Day, 2nd Day, & 3 Day for an additional cost. Next Day orders placed on Friday before 2pm eastern time are delivered on Monday, Next Day orders placed after 2pm eastern time on Friday(non holiday) will be shipped on Monday.  All orders placed on a Holiday will be mailed the next working Business day.

Q: How long before I get my order?
A: All orders placed by 2pm standard eastern time Monday- Friday will be shipped same day. All order placed after 2pm eastern standard time will be shipped next business day.  The delivery time is determined by the shipping method you choose.

Q. How can I tell if my order has shipped?
A. The shipping date is located on your receipt once your order has been shipped.  Please check your receipt by visiting www.afmvideos.com and clicking on your "My AFM" page. There you can check your order history and view each receipt for the orders you have placed.

Q: How long until I receive my International order?
A: This varies greatly from country to country, but generally expect your order within 6 to 11 business days. You can check when your order was shipped by following the directions under the question: How can I tell if my order has shipped?

TECHNICAL SUPPORT:
Visit the frequently asked questions page. This list answers many of the questions we find our users have about AFMVideos.


 CUSTOMER SERVICE:

AFMVideos.com
AFM Media LLC
P.O.Box 14007
North Palm Beach, FL 33408
USA

PHONE: 561-627-3393
FAX: 561-627-3447
TOLL FREE NUMBER: 1-800-537-4271 (OPTION 1)

E-MAIL: customerservice@afmvideos.com

8:30-5 STANDARD EASTERN TIME


EMAILS:

Circulation Manager
Charlotte Vann

Subscription & Video Customer Service Manager
Charlotte Vann

Information Technology
Mark Taylor - IT Services  

Submissions
Please use the following contact information for any questions about submitting materials.

Rex Lardner, Managing Editor
American Football Monthly Magazine
AFM Media LLC
P.O.Box 14007
North Palm Beach, FL 33408
USA

p. (800) 537-4271 ext.329
f. (561) 627-5275


Advertising Information
Please use the following contact information for any questions about advertising in American Football Monthly Magazine or online at www.americanfootballmonthly.com.

John Gallup, Publisher
American Football Monthly Magazine
AFM Media LLC
P.O.Box 14007
North Palm Beach, FL 33408
USA

p. (800) 537-4271 x314
f. (561) 627-5275

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